About Me
I'm an IT and cybersecurity professional with hands-on experience in service desk operations, system administration, and security fundamentals. I support Microsoft 365, Windows environments, identity and access, and incident troubleshooting while applying secure-by-default practices across my work.
My journey into cybersecurity was shaped by the 2022 Optus cyberattack, where I worked on the front lines at Zone Communications, helping customers protect their identities and manage the impact of a major data breach. That experience gave me a unique perspective on the human impact of cyber incidents and inspired my commitment to building secure, ethical, and accessible systems.
I bring strong communication, problem-solving, and continuous-learning mindset to every role I take on. My goal is to bridge the gap between technical expertise and human-centered problem solving, contributing to a safer and more resilient digital world.
Education
Bachelor of Computing — Cybersecurity Major
Curtin University · 2023 - 2025
Coursework: Cryptography, Cybersecurity Concepts, Incident Handling & Response, Operating Systems, Penetration Testing & Defence, Cloud Computing, Data Security, Machine Learning, and Computing Capstone.
Currently undertaking Microsoft SC-900: Security, Compliance & Identityto strengthen cloud security and identity fundamentals.
Technical Skills
Cybersecurity & System Hardening
IDS/IPS (Snort, pfSense), log and packet analysis (Wireshark, NetworkMiner, tcpdump), SIEM methodology, least-privilege access design, Windows/Linux hardening, GPO management, authentication & access control, secure-by-default practices.
Identity, Access & Enterprise Admin
Active Directory, Azure AD, security groups, RBAC, account lifecycle management, Teams Admin Center, Microsoft 365 admin, ATA (Advanced Threat Analytics), mail flow and permissions management, MESG cloud migration.
Cloud, Mobility & Device Management
Microsoft Intune (MDM/MAM), Telstra AirWatch MDM, Apple Business Manager, iPad/iPhone/Android enrollment, Windows Autopilot, device compliance policies, remote wipe and provisioning.
IT Operations & Support
ServiceNow, incident triage, escalations, SLA-driven support, hardware/software troubleshooting, VPN support, RDP/RDS, TeamViewer, Microsoft 365 applications, onboarding/offboarding workflows.
Programming & Scripting
PowerShell (account creation, automated provisioning), Python (including ML experience), Bash, C programming, Next.js, Node.js, and web development.
Practical Projects
CyberPathway — Cybersecurity Career Platform (Capstone)
Engineered a full stack platform using Next.js, Node.js (Apollo GraphQL), and MySQL (Docker + Google Cloud SQL). Integrated OpenAI API to generate cybersecurity career pathways aligned with NICE Framework. Implemented secure authentication (JWT), AES encryption, and least privilege database access.
Penetration Testing & Vulnerability Analysis
Executed penetration testing across 70+ virtual machines (VulnHub, TryHackMe). Identified, exploited, and documented vulnerabilities using industry standard methodologies. Applied privilege escalation techniques, enumeration, and post-exploitation procedures with remediation recommendations aligned to security best practices.
Intrusion Detection & Network Forensics
Configured Snort and pfSense IDS/IPS to monitor and detect malicious traffic with custom rules to flag targeted attack patterns. Analysed packet captures using Wireshark, NetworkMiner, and tcpdump to identify anomalies and correlated findings using SIEM methodology.
System Hardening & Secure Coding
Strengthened Linux and Windows systems using firewall rules, GPO policies, access controls, and secure configurations. Developed intentionally vulnerable applications demonstrating CRLF injection, timing attacks, and buffer overflows with secure mitigations (85% assessment score).
Work Experience
Service Desk Analyst
July 2025 - PresentProgrammed, Burswood, Perth
- Deliver frontline IT support across Australia and New Zealand through ServiceNow within agreed SLAs (45–60 tickets/week)
- Resolve Microsoft 365, identity and access, VPN, and device-related incidents while applying secure-by-default practices
- Administer Active Directory, Azure AD, permissions, licensing, and mailbox configurations
- Support mobile device management using Microsoft Intune, Telstra AirWatch MDM, and Apple Business Manager
- Create and automate accounts and access provisioning using PowerShell and security groups
- Contribute to Mail-Enabled Security Group (MESG) cloud migration project
Multi-Region IT Support Specialist
November 2025 - PresentPersol APAC, Burswood, Perth
- Provide multi-region IT support across 10 APAC countries, adapting to diverse enterprise environments
- Troubleshoot Microsoft 365, network connectivity, authentication, and application issues across distributed teams
- Ensure service continuity by maintaining ownership of tickets and delivering clear, consistent communication
- Support identity, access, and collaboration tooling across multi-country environment with varying regulatory controls
Sales Associate
January 2022 - July 2025Zone Communications (Optus Franchise), Perth
- Delivered high-quality customer service and assisted customers in securing their data during the Optus cyberattack
- Guided customers through Equifax identity protection processes and data-security recommendations
- Trained and supported new team members while contributing to sales performance and KPIs
- Managed stock control, prepared returns, and maintained compliance with operational and security policies
Awards & Achievements
- Top Sales Associate — Zone Communications (Q2 FY23)
- Dean's Letters of Commendation — Curtin University (2023, 2025) for high academic achievement
- ANSTO National Hackathon — National Runner-Up (2020)
Volunteering
Sub-Committee Member — Computer Science Students Association (2023)
Led student-run workshops for first-year computing units, providing additional academic support.
Co-Team Leader — ANSTO National Hackathon (2020)
Co-led a team of five to achieve runner-up placement nationally.